Frequently Asked Questions

ParkBooker Frequently Asked Questions

ParkBooker is Australia’s easiest way to discover and book Holiday Parks. Below are the most common questions travellers ask.

What is ParkBooker?

ParkBooker is an online travel agency (OTA) built specifically for Holiday and Caravan Parks in Australia. It helps travellers easily find, compare, and book powered and unpowered sites, cabins, and glamping stays all in one place.
ParkBooker connects directly with leading park management systems so travellers can see real-time availability and securely book online.

How is ParkBooker different from other booking sites?

Unlike general travel sites, ParkBooker focuses only on Holiday Parks.
That means:

Every listing is tailored to travellers who camp, caravan, or stay in cabins.
Pricing is transparent with no hidden mark-ups or surprise fees.
Unbiased listings — we show independent parks alongside the big names like BIG4 and NRMA.
Trusted reviews help you compare and book confidently.

How do I make a booking on ParkBooker?

Search by destination, park name, or nearby attractions.
Select your dates, choose from available sites or cabins, and book securely using a credit or debit card.
You’ll receive an instant booking confirmation directly from the park’s reservation system.

Is my payment secure?

Yes. All payments are processed through Stripe, a global payment platform trusted by millions of businesses.
ParkBooker uses encrypted, PCI-compliant transactions, so your payment details are never stored on our servers.

Can I cancel or change my booking?

Each park sets its own cancellation and change policy, which is clearly shown before you book.
You’ll also receive the details in your confirmation email.
If you need help, contact our traveller support team and we’ll guide you through the process.

Are pets allowed at the parks?

Some parks offer pet-friendly options, but not all.
Always check the park’s details before booking.
There are pet friendly options available, but make sure you contact the park ahead of time to confirm if you are bringing a pet, these cannot be guaranteed otherwise. Pets must be kept on a lead at all times.

Who owns ParkBooker?

ParkBooker is an Australian-founded travel technology company, based in Melbourne.

Does ParkBooker list all Holiday Parks in Australia?

ParkBooker is rapidly expanding, adding new parks every week.
We already feature hundreds of listings across every state and territory, from the Great Ocean Road to Far North Queensland.
If your favourite park isn’t listed yet, it likely will be soon.

Can I list my Holiday Park on ParkBooker?

Yes! ParkBooker partners with independent parks and groups across Australia.
If you manage or own a Holiday Park, you can join by visiting our Park Partner page.
There are no setup fees, just a small commission per booking.