Privacy

Privacy Policy

1. Overview

This Privacy Policy outlines how ParkBooker Pty Ltd (“ParkBooker”, “we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you use our website (https://www.parkbooker.com), make a booking, or interact with us in any way.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable New Zealand privacy laws including the Privacy Act 2020 where relevant.

2. What Information We Collect

We may collect the following types of personal information:

  • Identity and contact information: name, email, phone number
  • Booking details: dates, number of guests, preferred Parks, pets, vehicle details
  • Payment details: card type (processed securely via third-party providers)
  • Technical information: IP address, browser, device type, usage data
  • Feedback or communication: reviews, enquiries, complaints
  • Marketing preferences: email opt-ins, unsubscribes

We generally collect this information directly from you, through:

  • The ParkBooker website and booking forms
  • Customer support interactions
  • Cookies and analytics tools (see Section 6)

3. How We Use Your Information

We use your information to:

  • Facilitate bookings and communicate with Parks
  • Send booking confirmations, updates, and support responses
  • Improve our website performance and user experience
  • Personalise content and Park suggestions
  • Respond to reviews, complaints, or legal requests
    Send marketing communications (if you opt in)

We may also use de-identified or aggregated data for analytics and business development.

4. Who We Share It With

We may disclose your information to:

  • The Park you have booked (e.g. for guest lists, check-in preparation)
  • Third-party service providers (e.g. payment processors, email tools, analytics platforms)
  • Our professional advisors (e.g. accountants, legal consultants)
  • Government agencies, regulators, or law enforcement, if required by law

We will never sell your personal data to advertisers or third parties.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

  • We use secure servers, encryption, and access controls
  • Payment data is processed externally (Stripe, not stored by us)
    We retain data only as long as necessary for legal and operational purposes

While we follow industry best practices to protect personal information, no internet transmission or electronic storage method is completely secure.

6. Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience, including:

  • Essential cookies: required for bookings and login
  • Performance cookies: help us understand how the site is used (e.g. Google Analytics)
  • Marketing cookies: support advertising campaigns and retargeting

You can manage or disable cookies via your browser settings, though some features may not function properly.

7. Access, Correction & Your Rights

You have the right to:

  • Access personal information we hold about you
  • Request corrections to your data
  • Withdraw consent to marketing communications
  • Lodge a complaint about privacy concerns

To do so, contact us at: privacy@parkbooker.com

We will respond to all reasonable requests within 30 days.

If you are located in New Zealand and are not satisfied with our response, you may contact the Office of the Privacy Commissioner: https://www.privacy.org.nz/

8. Overseas Disclosure

Some service providers may store or process data outside Australia, including in the United States or European Union. Where personal information is transferred overseas, we take reasonable steps to ensure those providers handle personal information in a manner consistent with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the effective date shown at the top.

Your continued use of ParkBooker after changes have been made indicates acceptance of the updated policy.